What happens if ups loses a package

Amazon missing packages: Call 1 speak with customer service for a tracking update Ask neighbors if they received the package Wait 36 hours after the expected delivery date and time to file a claim Start a claim with Amazon here. DHL missing packages: Call 1 — speak with customer service for a tracking update Ask neighbors and l ook for a notice of attempted delivery You have 30 days to file a claim Start a claim with DHL here.

FedEx missing packages: Call 1 — speak with customer service for a tracking update Ask neighbors You have 60 days to file a claim Start a claim with FedEx here. UPS lost packages: Call 1 — speak with customer service for a tracking update Ask neighbors if they received the package Wait 24 hours after the expected delivery date and time to file a claim Start a claim with UPS here.

USPS lost packages: Call 1 or ask customer service for a tracking update Ask neighbors Submit a search to Missing Mail search request If mail was not recovered, you may able to file an insurance claim Wait at least 7 days after the expected delivery date — Start USPS claim here. Not getting the lost package help you need? Contact the carriers on Twitter Twitter is a public forum and the carriers will respond to complaints and questions Contact the carriers on Facebook Chat Many times you will reach a different customer support department within Facebook Tweets by UPS.

Tweets by FedEx. Tweets by amazon. Amazon Prime Ghost Delivery Notification. Amazon Prime Misdelivery? Or was it Brian Gibbs President of Refund Retriever Brian Gibbs founded Refund Retriever in while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies.

If you don't already have a UPS. Fill in the details as requested, including tracking number and your status e. Select which problem you're reporting. In this case, it will be a lost package. Upload any documentation or evidence you have supporting your claim, including photos, payment receipt, and product descriptions. UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful.

The shipper, receiver, or a third party can file a claim. Documentation and other evidence such as photos, receipts, or invoices must be provided for the case to be decided in the filer's favor. After submitting your claim, you'll be updated regularly on its status via your preferred communication method. You can also check the status at any time by utilizing the Claims Dashboard , though you will need to be logged in to your UPS. Should you have further questions, you can contact UPS via the website for additional help.

For you. World globe An icon of the world globe, indicating different international options. Get the Insider App. If you received a UPS InfoNotice, then it will give you more information on the state of the package. UPS drivers have a good deal of discretion regarding where they can leave the package, so the InfoNotice will give you important information about the decision they made.

Much better than driving out to the nearest UPS hub. You may also have the opportunity to reschedule a delivery and leave additional instructions for the driver. InfoNotice might say that the package was left with a neighbor or in a good hiding spot like behind the house or a shed. Locate your package there.